Refund policy
Right of Withdrawal for Consumers
(A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or profession.)
Withdrawal Policy
Right of withdrawal
You have the right to withdraw from this contract within 30 days without giving any reason.
The withdrawal period is 30 days from the day
- on which you, or a third party other than the carrier and indicated by you, took possession of the goods, where you ordered one or more goods in a single order and these are delivered together;
- on which you, or a third party other than the carrier and indicated by you, took possession of the last item, where you ordered several goods in a single order and these are delivered separately;
- on which you, or a third party other than the carrier and indicated by you, took possession of the last consignment or part, where you ordered goods delivered in several consignments or parts;
To exercise your right of withdrawal, you must inform us (D-Commerce Limited, email: support@selevio.com) of your decision to withdraw from this contract by a clear statement (for example a letter sent by post or an email). You may use the model withdrawal form below, but it is not obligatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we shall reimburse you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.
You will have to bear the direct cost of returning the goods.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Exclusions and early expiry
The right of withdrawal does not apply to contracts
- for the supply of goods that are not prefabricated and for the production of which an individual choice or decision by the consumer is decisive, or which are clearly tailored to the consumer's personal requirements;
- for the supply of goods that are liable to deteriorate rapidly or whose expiry date would quickly be exceeded;
- for the supply of alcoholic beverages whose price was agreed at the time of the conclusion of the contract, which can be delivered only after 30 days and whose actual value depends on market fluctuations beyond the control of the trader;
- for the supply of newspapers, periodicals or magazines, with the exception of subscription contracts.
The right of withdrawal expires early in the case of contracts
- for the supply of sealed goods which are not suitable for return for reasons of health protection or hygiene, if their seal was removed after delivery;
- for the supply of goods which, after delivery and by their nature, are inseparably mixed with other items;
- for the supply of sound or video recordings or computer software in a sealed package, if the seal was removed after delivery.
Model withdrawal form
(If you wish to withdraw from the contract, please fill in this form and send it back.)
- I/We (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*)/
the provision of the following service (*)
- Ordered on (*)/ received on (*)
- Name of consumer(s)
- Address of consumer(s)
- Signature of consumer(s) (only if this form is notified on paper)
- Date
(*) Delete as appropriate.
Withdrawal Policy
Right of withdrawal
You have the right to withdraw from this contract within 30 days without giving any reason.
The withdrawal period is 30 days from the day
- on which you, or a third party other than the carrier and indicated by you, took possession of the goods, where you ordered one or more goods in a single order and these are delivered together;
- on which you, or a third party other than the carrier and indicated by you, took possession of the last item, where you ordered several goods in a single order and these are delivered separately;
- on which you, or a third party other than the carrier and indicated by you, took possession of the last consignment or part, where you ordered goods delivered in several consignments or parts;
To exercise your right of withdrawal, you must inform us (D-Commerce Limited, email: support@selevio.com) of your decision to withdraw from this contract by a clear statement (for example a letter sent by post or an email). You may use the model withdrawal form below, but it is not obligatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we shall reimburse you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.
You will have to bear the direct cost of returning the goods.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Exclusions and early expiry
The right of withdrawal does not apply to contracts
- for the supply of goods that are not prefabricated and for the production of which an individual choice or decision by the consumer is decisive, or which are clearly tailored to the consumer's personal requirements;
- for the supply of goods that are liable to deteriorate rapidly or whose expiry date would quickly be exceeded;
- for the supply of alcoholic beverages whose price was agreed at the time of the conclusion of the contract, which can be delivered only after 30 days and whose actual value depends on market fluctuations beyond the control of the trader;
- for the supply of newspapers, periodicals or magazines, with the exception of subscription contracts.
The right of withdrawal expires early in the case of contracts
- for the supply of sealed goods which are not suitable for return for reasons of health protection or hygiene, if their seal was removed after delivery;
- for the supply of goods which, after delivery and by their nature, are inseparably mixed with other items;
- for the supply of sound or video recordings or computer software in a sealed package, if the seal was removed after delivery.
Model withdrawal form
(If you wish to withdraw from the contract, please fill in this form and send it back.)
- I/We (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*)/
the provision of the following service (*)
- Ordered on (*)/ received on (*)
- Name of consumer(s)
- Address of consumer(s)
- Signature of consumer(s) (only if this form is notified on paper)
- Date
(*) Delete as appropriate.